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Legal

DMCA Copyright Policy

Effective date: May 31, 2026 Last updated: May 31, 2026

getFIXLY Inc. ("getFIXLY") respects the intellectual-property rights of others and expects users of our services (the websites at https://www.getfixly.app, https://www.getfixly.app/blog, https://community.getfixly.app, any associated apps, and any other features and functionality, collectively the "Services") to do the same.

This DMCA Copyright Policy describes how to send copyright-infringement notices and counter-notices in compliance with the U.S. Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. We will respond to valid notices and may, where appropriate, terminate the accounts of repeat infringers.

This Policy applies to copyright complaints. For other types of complaints (harassment, defamation, privacy, etc.), see our Acceptable Use Policy.

1. Designated agent for DMCA notices

Send copyright notices and counter-notices to our designated DMCA agent:

DMCA Agent, getFIXLY Inc. getFIXLY Inc. 131 Continental Dr., Suite 305, Newark, DE 19713 Email: dmca@getfixly.app

Note (internal): getFIXLY must register the designated agent's contact information with the U.S. Copyright Office (DMCA Designated Agent Directory at https://www.copyright.gov/dmca-directory/) and renew the registration every three years. The address shown above must match the registration. Until registration is complete, our DMCA safe-harbor protection is incomplete.

2. How to send a takedown notice

If you believe content on the Services infringes a copyright you own or are authorized to act on behalf of, send our DMCA agent a written notice that includes all of the following (this is the statutory checklist from 17 U.S.C. § 512(c)(3)):

  1. Your physical or electronic signature (or that of the person authorized to act on behalf of the owner of the copyright).
  2. Identification of the copyrighted work you claim has been infringed (or, if multiple works at one site are covered by a single notice, a representative list of those works).
  3. Identification of the material that is claimed to be infringing, with information reasonably sufficient to permit us to locate it (for example, the URL of the post or the file name and the URL of the page where it appears).
  4. Your contact information — full name, mailing address, telephone number, and email address.
  5. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Important: Under 17 U.S.C. § 512(f), you may be liable for damages — including costs and attorneys' fees — if you knowingly materially misrepresent that the material is infringing. Don't send notices for material you know isn't actually infringing.

3. What we will do with a valid notice

If your notice substantially complies with the requirements above, we will:

  • Promptly remove or disable access to the allegedly infringing material;
  • Take reasonable steps to notify the user who posted the material that it has been removed or disabled, and forward your notice (including your contact information) to that user;
  • Document the takedown for our internal records.

If your notice is incomplete, we may contact you to request the missing information before taking action.

4. Counter-notice

If you are a user whose content has been removed or disabled in response to a DMCA notice, and you believe the removal was a mistake or misidentification, you may send a counter-notice. The counter-notice must include all of the following (statutory checklist from 17 U.S.C. § 512(g)(3)):

  1. Your physical or electronic signature.
  2. Identification of the material that has been removed or disabled and the location where it appeared before removal.
  3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
  4. Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located (or, if you're outside the U.S., the judicial district in which getFIXLY is located), and that you will accept service of process from the person who provided the original notice or that person's agent.

Send your counter-notice to the designated agent listed above.

If we receive a valid counter-notice, we will forward it to the original complainant and inform them that we may restore the material in 10–14 business days unless they file an action seeking a court order to keep the material disabled.

5. Repeat-infringer policy

We will terminate the accounts of users who are determined, in our discretion and in appropriate circumstances, to be repeat infringers. A user who has had two (2) or more pieces of content removed in response to valid DMCA notices, where the user did not successfully counter-notice, may be considered a repeat infringer.

6. False notices and counter-notices

Both Section 512(f) of the DMCA and our Terms of Service prohibit knowingly materially false notices or counter-notices. We may pursue all available remedies, including referral to law enforcement, against parties who abuse this process.

7. Other claims

This Policy is for copyright complaints only. For trademark complaints, contact legal@getfixly.app. For other intellectual-property concerns or for content that violates our Acceptable Use Policy (harassment, defamation, privacy, etc.), use the channels described in those policies.

8. Privacy of notices

We may publish redacted notices and counter-notices we receive (for example, to a transparency report) and may share notices with third parties such as the Lumen Database, except that we will redact personal information where required by law or where appropriate.

9. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top tells you when it was last revised.